What is your shipping policy?
All of our products are sent via Sendle.
We offer a flat rate shipping cost of $15.95 for 1 item, and then an additional $5 for each item after than in the same order.
All D.I.Y Kits have a flat rate of $9.95 no matter the quantity.
If you have purchased an item that is currently in stock – we aim to send the product out the following business day. Business days are Monday – Friday. Please allow up to 10 business days for your item to arrive once it has left All Strung Up Headquarters.
A signature is required upon delivery. If you are not able to receive the item when the courier delivers, they will proceed to leave a calling card, where you can phone the company to request pickup or re-delivery.
We take extra care when packaging our items for delivery, as we would hate for them to get broken during delivery. In the unlikely event your item arrives to you faulty, please email us a photo and description of the fault, along with your order number, name and email address used to purchase the item. All Strung up will then peruse the information carefully and if we decide it fits under our guidelines of faulty products we will proceed in the best possible way to deliver you a new item.